dv44's Privacy Policy
This policy clearly explains how your personal information is collected, stored, and used.
dv44 is an online gaming platform that provides cricket betting, slot games, live casino, and other entertainment services for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and this privacy policy reflects our commitment to upholding that right.
This privacy policy applies to all dv44 services and platforms — including the website, mobile version, and customer support channels. By using our platform, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
As you read this policy, please note that we use "user", "you", or "your" to refer to both registered members and visitors of dv44. "We", "us", or "dv44" refers to the organization that operates this platform.
This policy is reviewed regularly. We will notify you by email or through the platform in the event of significant changes.
A Information You Provide Directly
When you register with dv44 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay number (for transactions)
- Deposit and withdrawal history
- Messages you send to customer support
B Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and location data
- Browser type and device information
- Your activity on the platform and gaming history
- Login time and session duration
- Cookies and similar tracking technologies
- Referral source and navigation path
About Cookie Usage
dv44 uses cookies to improve your experience on the platform. Cookies are small data files stored on your device. We use essential cookies (to maintain login sessions), functional cookies (to remember your preferences), and analytical cookies (to improve our services).
You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.
We use the information collected from you for the following purposes:
Registration, login, age verification, and identity confirmation.
Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Resolving your issues via live chat and email.
Detecting suspicious activity and ensuring account security.
Analysing user experience to further improve the platform.
Monitoring gaming behaviour to support at-risk players.
Keeping you informed about important service updates and policy changes.
Maintaining records required to comply with applicable laws and regulations.
dv44 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment processors
The minimum necessary information is shared to confirm transactions via bKash, Nagad, Rocket, and Upay.
Technology service providers
Trusted partners who provide hosting, cybersecurity, and technical services — operating under strict confidentiality agreements.
Legal authorities
In response to court orders or lawful requests from law enforcement agencies, to meet legal obligations.
We never sell your information to advertisers or data brokers. With game providers such as Pragmatic Play, Evolution Gaming, or Spribe — only the technical data necessary for game operation is exchanged.
Technical Security
dv44 uses industry-standard technology to protect your information:
- SSL (Secure Socket Layer) encryption — on all data transfers
- End-to-end encryption of sensitive data
- Firewall and intrusion detection systems
- Regular security testing and vulnerability assessments
- Password hashing and secure storage
Administrative Security
Alongside technology, our organisational measures are also strong:
- Access control on a need-to-know basis
- Privacy and security training for staff
- Strict data processing agreements with third parties
- Rapid response plan for security breaches
- Regular internal security audits
While we are committed to ensuring the highest level of security, no method of transmitting or storing data over the internet can be claimed to be 100% secure. However, we follow the highest industry standards to keep your information as protected as possible. If you notice any security issue, please contact us.
dv44 retains your personal information only for as long as necessary. The general policy is as follows:
- Active accounts: Information is retained for the entire duration the account remains active.
- Closed accounts: Even after an account is closed, some information may be kept for a specified period to meet legal requirements.
- Transaction records: Financial transaction data is retained for a specified period in accordance with legal obligations.
- Customer support records: Retained for a reasonable period after the issue is resolved.
- Analytics data: May be used for long-term service improvement after anonymisation.
Once the need has passed, we securely delete or anonymise information so that it can no longer identify any individual.
You have the following rights over your personal information on the dv44 platform. To exercise these rights, contact our support team.
Right to access
You can request to know what information we hold about you.
Right to correction
If any of your information is incorrect, you can request that it be corrected.
Right to deletion
In certain circumstances, you can request that your personal information be deleted (beyond legal obligations).
Right to object to processing
You can object to your information being used for marketing communications.
Right to data portability
You can request to receive your personal information in a structured, readable format.
Right to restrict processing
In certain circumstances, you can request that the processing of your information be restricted.
To exercise these rights, contact us via 24/7 live chat or email ([email protected]). We will respond to your request as soon as possible.
dv44 is intended exclusively for adults aged 21 and above. We do not knowingly collect information from minors. An age verification process is in place at registration, and if we learn that a minor is using our platform, we will immediately suspend that account and delete the information collected.
If a parent or guardian believes their child has registered on our platform, please contact our customer support immediately.
dv44 reserves the right to amend, change, or update this privacy policy at any time. In the event of significant changes, we will notify users in the following ways:
- Displaying a clear notice on the platform
- Sending a notification email to the registered email address
- Updating the "Last updated" date at the top of this page
If you continue to use the platform after changes are made, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us. The dv44 customer support team is available 24 hours a day, 7 days a week.
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